Terms & Conditions

About These Terms

These General Terms and Conditions of Sale govern purchases made through the Can Hippie online shop at www.canhippie.com, operated by Carmen Melissa van der Hooft, NIF X5487120X, registered address: Camino Diseminados 115, 46838, Benicolet, Valencia, Spain.

By completing a purchase, you confirm that you are at least 18 years of age and that you have read, understood, and agree to these Terms. We recommend saving or printing a copy for your records, as required by Article 27 LSSI-CE.

Products & Availability

All products are subject to availability. Can Hippie reserves the right to limit quantities, discontinue products, or modify descriptions at any time. Product photographs are as representative as possible; slight colour variations may occur due to differences in screen calibration.

Our skincare products are formulated for external use only. Full ingredient lists (INCI) are displayed on each product page and on product packaging in accordance with EU Cosmetics Regulation (EC) 1223/2009. If you have a known skin allergy or skin condition, please review the ingredient list carefully or consult a dermatologist before purchasing.

Prices & Payment

All prices are displayed in euros (€) and include applicable Spanish VAT (IVA) as required by law. Shipping costs are shown separately and confirmed at checkout before any payment is taken.

Accepted payment methods:

Credit / debit card (Visa, Mastercard) — processed securely via [payment provider name]
Ideal
Bancontact
Apple Pay
Google Pay
Multibanco

Payment is charged at the time of order confirmation. We never store your card details; all transactions are handled by PCI-DSS certified payment gateways operating independently of our servers.

Order Process

Once you place an order, you will receive an automated order confirmation email at the address provided. This email constitutes acknowledgement of receipt of your order, not acceptance of the contract. The purchase contract is formally concluded when we send you a dispatch confirmation email.

We reserve the right to cancel an order if a product is out of stock, if a pricing error has occurred, or if we have reasonable grounds to suspect fraudulent activity. In such cases, you will be notified promptly and receive a full refund within 14 days.

Shipping & Delivery

Destination	Estimated delivery	Cost
Spain (Peninsula)	1-5 business days	Calculated at checkout – free with an order more than €80
Balearic Islands	1–5 business days	Calculated at checkout – free with an order more than €80
Canary Islands / Ceuta / Melilla	1–5 business days	Calculated at checkout – free with an order more than €80
European Union	1–7 business days	Calculated at checkout – free with an order more than €80

Delivery times are estimates and may be affected by carrier delays, customs procedures, or force majeure events. Can Hippie is not liable for delays beyond our control once the order has been dispatched and handed to the carrier.

Right of Withdrawal — 14-Day Returns

Under Spanish consumer law (Real Decreto Legislativo 1/2007, TRLGDCU, Article 102), you have the right to withdraw from your purchase within 14 calendar days of the date you receive your order, without needing to provide any reason.

How to exercise this right

Contact us at info@canhippie.com within 14 days of delivery, stating your order number and your intention to return. You may also use the standard EU model withdrawal form — available on request or downloadable below. We will confirm receipt of your withdrawal notice by email.

Return conditions

Products must be unused and in their original, undamaged packaging
Skincare products that have been opened and used cannot be returned for hygiene and health-protection reasons (Article 103(e) TRLGDCU), unless the product is defective or was incorrectly sent
Return shipping costs are the customer’s responsibility unless the product is defective or was sent in error

Refunds

Once we receive and inspect the returned product, we will issue a full refund — including the standard outbound shipping cost you paid — within 14 calendar days, using the same payment method as your original purchase.

Exceptions to the right of withdrawal

Pursuant to Article 103 TRLGDCU, the right of withdrawal does not apply to products that have been unsealed after delivery and that cannot be returned for hygiene or health-protection reasons. This applies to our skincare products once opened.

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery at info@canhippie.com, including your order number and photographs clearly showing the issue. We will arrange a free return collection and offer you a replacement or a full refund, at no cost to you.

All products carry a 2-year legal guarantee in accordance with EU Directive 2019/771 and Spanish consumer law.

Customer Service

Our customer service team is available via:

Email: info@canhippie.com
Phone: +34 658 49 88 33 — basic-rate number, as required by Spanish law; premium-rate numbers are not permitted as the sole contact channel under Article 21 TRLGDCU
Hours: Monday – Friday, 09:00 – 18:00 CET

We aim to respond to all enquiries within 2 business days. You have the right to request a formal complaints form (hoja de reclamaciones) as required by Spanish consumer law — please request one by email and we will provide it.

Online Dispute Resolution (ODR)

The European Commission operates an Online Dispute Resolution platform for consumers in the EU. You can access it at: ec.europa.eu/consumers/odr. Our contact email for ODR purposes is: info@canhippie.com.

Applicable Law & Jurisdiction

These Terms and Conditions are governed exclusively by Spanish law. For disputes involving consumers, mandatory consumer protection rules shall apply and the competent courts will be those of the consumer’s place of residence. For disputes between businesses, the parties submit to the exclusive jurisdiction of the courts of Benicolet, Spain.